Overseeing Managed Services, it seems like Outsourcing. However, in the process, the practices are far more comprehensive. Function and the work, both Managed Services and Outsourcing intend to improve affectivity and work efficiency, when looking at its business perspective, the current trend is to employ sub-company for operational work, in which the company then is responsible for its internal policies only.

Why choose vendor to manage IT in the company operation?

The question is common and we often get this question when we offer our Managed Services product. Mitracore has done survey on the necessity for Managed Services product and concluded the following findings:

1. Less operation personnel in the company management (Maintenance, Development & Monitoring). This will be the responsibility of 1 Vendor.
2. Simplify company operation activity. In result, management is more focus on the business such as the followings:
   ● The company no longer put hours of effort on training and official IT staff recruitment.
   ● The company no longer spends on other costs for IT division and free from complicated administration.
   ● The company only does checking on monthly and yearly reports from Vendor.
3. The company receives consultation at any time when needed for system and infrastructure development.
4. Less time to search for outside solution to troubleshooting. Vendor shall send his team to solve those problems.
5. Vendor covers the additional cost to train personnel
6. Service Level Agreement (SLA) can be adjusted based on the time consumed to the maximum of 7 days X 24 hours.
   
   

After all these benefits of our Managed Services product, Mitracore has more interesting formula to present the product. Mitracore is flexible and dynamic. According to our previous experience on serving IT products and services to clients, Mitracore can easily adjust clients’ needs to the current use of computer system and the recommended products to be used.